Private Data Protection

The nature of our business means that our clients share private information during the course of an inquiry. This can be about personal or business issues, and often it is a blend of both. As a client of ours, you are protected by the Data Protection Act 1994, and the EU General Data Protection Regulation May 25th, 2018.

We also offer complete discretion.

Everything which our clients discuss with us is confidential and will remain that way. When we meet clients, we hope that everyone can see the kind of people we are and that they can trust us with their deepest thoughts.

Trust works both ways. We also count on our clients to respect the decades of work we put into developing our methods and models, and that these are our intellectual property.

To make sure that we have covered all the legal points, we had our lawyers draw up the details and we’ve made them available below for you to read.

As one of our clients said, “If you feel as though the first thing you need to do is to sign a contract, you should ask yourself if you’re working with the right people.”

But we like to have it there to reassure you, just in case.


Terms & Conditions

These Terms and Conditions are the terms upon which you are entitled to access and use the sites at and  (the "Sites") and will continue in force until such time as either you or we terminate this agreement. Access to and use by you of this Site constitutes acceptance by you of these Terms and Conditions, which take effect from the date of first access to the Site.



These Sites are intended for access and use by persons in England and Wales only. We do not represent or warrant that the information on these Sites complies with the regulatory regime of any other country. If you access these Sites from other locations outside England and Wales you do so on your own initiative and you are responsible for compliance with local laws.


Permitted Use

You are authorised to view, print or download one copy of the materials or content on the Sites on any single computer for your personal, non commercial use, provided that any proprietary notices, marks, logos and other legends that appear on the copied screens remain on, and are not removed from the printed or stored images of such screens. This permission is subject to the material being reproduced accurately and not used in a misleading context and does not extend to any material on these Sites that is identified as being copyright of a third party. You may not modify any materials on the Sites in any way or reproduce or publicly display, perform or distribute or otherwise use them for any public purpose.

You shall not copy, sell, rent, lease, license, sublicense, grant any rights in, transfer, distribute, timeshare or otherwise assign to any third party any portion of the Sites.

Where any content or material on this Site is intended to be used for purposes other than that permitted above, you must obtain our prior written consent.

If you breach any of these Terms and Conditions, your authorisation to use this Site automatically terminates and you must immediately destroy any downloaded or printed materials.


Unauthorised access by third parties

It is possible that third parties may access this Site and alter its content. We will not be liable for any damage or loss arising out of or resulting from any unauthorised access to, alteration to or modification of information contained on this Site.


Intellectual Property Rights

You acknowledge and agree that all content and materials available on the Sites is protected by copyright, trademark, service mark, patent, trade secret, or other proprietary rights and laws (together, the "Intellectual Property Rights"). All Intellectual Property Rights in the content and materials available on the Sites vest in us and/or its suppliers (i.e. the third party content providers), unless otherwise indicated.

Unless otherwise stated, any Intellectual Property Rights arising in respect of or in connection with the Site's design, text, graphics, its selection and arrangement, software and all other material on or in the Sites, belongs to either us or the third party content providers.


Third party links, frames and portals

The Sites incorporate links to other sites, frames and portals (together, "Third Party Sites") designed, maintained and operated by third parties. We have not reviewed the Third Party Sites which are provided for your convenience only. We are not responsible for the content or availability of these sites. If you decide to use a link to a Third Party Site you leave the Sites and you do so at your own risk and it is your sole responsibility to take all protective measures to guard against viruses or other destructive elements.

Links do not imply that we endorse, are affiliated or associated with, or are legally authorised to use any trademark, trade name, logo or copyright symbol displayed in or accessible through the Third Party Site or that any linked site is authorised to use any trademark, trade name, logo or copyright of ours.


Limitation of Liability

In no event shall we be liable to you whether in contract, tort, by statute or otherwise in respect of any loss of profits and/or for any special, indirect, incidental or consequential loss or damage arising out of or in connection with your use of the Sites, including without limitation: loss of revenue, loss of anticipated savings, loss of business and/or goods, loss of goodwill, loss of use, loss and/or corruption of data and/or other information, and/or downtime. For the avoidance of doubt, neither the types of loss and/or damage specified above nor any similar types of loss and/or damage shall constitute direct loss for the purposes of this Agreement.

Nothing shall exclude or restrict our liability for fraudulent misrepresentation and/or for death or personal injury arising as a result of our negligence.



The information provided on the Sites is intended to be informative only and is provided on an "as is" and "as available" basis.

By accessing and using the Sites you acknowledge that any reliance upon any information obtained or received via the Site shall be at your sole risk.

We provide the information on the Sites without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

We do not warrant that the functions of the Sites will be uninterrupted or error-free, that defects will be corrected or that the Sites or the servers that make it available are free of viruses.


Privacy Policy

Preservation of your privacy is very important to us. We are committed to protecting your rights and confirm that all data submitted by visitors to the Sites will be processed in accordance with the principles of the Data Protection Act 1998, and the EU General Data Protection Legislation, May 25th, 2018.

Zetetic respects your privacy and is committed to protecting it. We provide this Privacy Policy to inform you of our policy and practices and of the choices you can make about the way your information is collected and used. We have structured our websites so that, in general, you can visit our websites without identifying yourself or revealing any personal information.

This Privacy Policy applies to the site accessible from and to the site accessible from (the "Sites") and data we receive from you via the Sites, or from our marketing activities where your express permission has been sought and given.

Zetetic ensures that any data received will be processed in accordance with the eight principles of the Data Protection Act 1998, the EU General Data Protection Legislation May 25th, 2018, and the policy set out below.

Links provided within the Sites are not covered by this Privacy Policy.


1. Personal data collected

1.1. On our Sites, you can make information requests and enquiries. The types of personal information you provide to us on these pages may include name, address, phone, e-mail address, and contact preferences.


2. Data Collection and Purpose Specification

2.1. When you visit our Sites you may be asked to provide certain information about yourself.

2.2. We may also collect information about your usage of our Sites as well as information about you from messages you post to the Sites and e-mails or letters you send us.

2.3. We collect your personal data to help us understand your needs and interests and provide you with better services. Specifically, we use your information to communicate with you, to update you on goods, services and benefits, and to better understand who uses our Sites and the pages they access so as to be able to improve the Sites.

2.4. Your information will enable us to provide you with access to all parts of our Sites and to supply the services you have requested. It will also enable us to contact you where necessary concerning your enquiries. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

2.5. Occasionally, we may also use your information to contact you for market research regarding our products and services. We will give you the opportunity to opt-out of market research and customers surveys.

2.6. If we wish to use your personal data for a new purpose, other than for which it was originally supplied, we will ask you first. We take seriously the trust you place in us.

2.7. Unless we have your consent, we will ensure that your personal data will not be disclosed to other organisations, institutions and authorities, unless required by law. We will not sell, rent or lease your personal data to others without your prior written consent.

2.8. If our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

2.9. You agree that if we transfer ownership or management of the Site to a third party we may also transfer your data to such third party, provided such third party agrees to observe this policy.

2.10. Countries outside the EEA do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.


3. Links to other Websites

3.1. Parts of our Sites contain links to third-party websites for your convenience and information only. If you use these links, you will leave the Sites. When you access a third party site, please understand that we do not control the content and are not responsible for the privacy practices of that site. We suggest that you carefully review the privacy policies of each site you visit.

This Privacy Policy does not cover the information practices of those third party websites linked to from our Sites. These other sites may send their own cookies to users, collect data, or solicit personal information.


4. Security

4.1. We do not give visitors to our Sites the option of using a secure transmission method to send us their personal data unless otherwise indicated. Accordingly, your attention is drawn to the fact that any information carried over the Internet is not secure; information can be intercepted, lost, redirected, changed and read by other people.

4.2. To prevent unauthorised access, maintain accuracy, and ensure proper use of information, we have employed physical, electronic, and managerial processes to safeguard and secure the information we collect online.

4.3. All our employees and data processors, who have access to and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data and to keep it safe and secure.


5. Security and data retention

5.1. We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.


6. Crime prevention and detection

6.1. We have systems that protect our customers and ourselves against fraud and other crime. We may use your personal information to prevent crime and trace those responsible. We may check your details with fraud prevention agencies for this purpose. If you give us false or misleading information and we suspect fraud, we will record this. We and other organisations may use and search these records to help us to trace debtors, recover debt, prevent fraud and to manage your accounts, or check your identity to prevent money laundering unless you provide us with other satisfactory proof of identity.


7. Automatic Collection of Information

7.1. The Sites do not automatically store or capture personal information other than logging your IP address. This information is not retained after you have logged off. We do not link information automatically logged by other means with personal data about specific individuals.


8. Providing Visitors with Anonymous Access

8.1. You can browse our Sites without disclosing your personal data.


9. Feedback, including comments and questions

9.1. We value your comments and opinions. If you have any comments or questions about Zetetic's use of your information or about this online Privacy Policy, please send an e-mail to

9.2. When you send us or provide us with personal information via e-mail (that is, in a message containing a question or comment, or by filling out a form that emails us this information) or via telephone, we use it to respond to your requests.

9.3. If you e-mail us or give us your e-mail address, we will keep a record of it. We may use it to contact you occasionally about other products and services which may be of interest to you unless you ask us not to do so. We will not give your email address to any unauthorised third parties.

9.4. When you email us please remember that the content of your email is insecure and could be intercepted. Accordingly, please keep the amount of confidential information to a minimum and we will do likewise when we reply.


10. Your Rights to Access Personal Data

10.1. Zetetic strives to keep your personal data accurate and encourages you to contact us at to update your information, if necessary.

10.2. For any enquiry or concern about our Privacy Policy, or to request access to your personal data please contact Joseph

10.3. We have to provide you with a readable copy of the personal data, which we keep about you, within 40 days of receiving your written request.

The Act allows us to charge a fee of £10 pounds for this service. Evidence or proof of your identity (for example, a passport, driver's licence or current bills) will be required.

10.4. It is both in our interest and yours to hold accurate data. If the data we hold on you is inaccurate in any way, where appropriate, you may have the data:

· erased

· rectified or amended

· completed

10.5. We reserve the right to refuse to provide you with a copy of your personal data but will give reasons for our refusal and allow you to challenge our decision.


11. Complaints and Disputes

11.1. We are committed to working with you to obtain a fair and rapid resolution of any complaints or disputes relating to privacy matters. Please send us your questions and comments regarding our privacy practices to

12. Changes to this Privacy Policy

12.1. If there are changes or additions to the terms of this Privacy Policy, we will post those changes on our Site so that you will always know what information we collect online, how we use it, and what choices you have.

Please be sure to check our Privacy Policy before proceeding to use our Site.

Regardless of any changes, we make to our Privacy Policy, we will always use your personal data in accordance with the Privacy Policy in place at the time you provided your information unless you give your express consent for us to do otherwise.




A software application used to locate and display Web pages.


Message given to a web browser by a web server. The browser in a text file called cookie.txt then stores the message. Each time the browser requests a page from the server, this message is sent back. A cookie's main objective is to identify users and personalise their visit by customising web pages for them for example by welcoming them by name next time they visit the same site. A site using cookies will usually invite you to provide personal information such as your name, e-mail address and interests.

IP (Internet Protocol)

All networks connected to the Internet speak IP, the technical standard that allows data to be transmitted between two devices. TCP/IP (Transmission Control Protocol/Internet Protocol) is responsible for making sure messages get from one host to another and that the messages are understood.

Web Server

Delivers (serves up) web pages to your computer.

Contact Us

If you have any questions related to this policy or your data please email and mark for the attention of the Data Protection Officer.

This policy was last updated on May 15th, 2018, by Joseph Pritchard, our Data Protection Officer and European Representative.

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+44 (0) 7887 513369
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